Chesapeake Boat Basin Dealer Score: 74
*Dealer Score is a proprietary metric from Boat-Dealers.org that is a scoring system incorporating both objective metrics and qualitative factors.
Customer Experience at Chesapeake Boat Basin
Chesapeake Boat Basin, established in 1948, is a family-owned dealership located in Kilmarnock, Virginia. The dealership is renowned for its commitment to customer service, treating each client as an individual rather than a number. This personalized approach has fostered long-term relationships, with customers returning year after year due to the dealership's attentive and friendly service.
Customer feedback highlights the dealership's dedication to satisfaction. For instance, a customer shared that the staff went above and beyond to ensure comfort with their purchase, including the owner personally accompanying them on the maiden journey of their new Boston Whaler.
Inventory and Offerings at Chesapeake Boat Basin
Chesapeake Boat Basin offers a diverse selection of new and used boats, catering to various boating activities such as fishing, watersports, and cruising. As an authorized dealer for Boston Whaler boats and Mercury Marine outboard motors, they provide high-quality vessels and engines.
Services and Features at Chesapeake Boat Basin
The dealership provides a comprehensive range of services, including:
- Boat maintenance and repairs performed by factory-trained, certified technicians.
- Sales and service for Mercury outboard motors and Boston Whaler boats.
- Electronic sales and installations.
- Battery replacement.
- Boat detailing.
- Boat launch and haul-out services.
- Bottom painting and hull waxing.
- Pressure washing.
- Fiberglass and gelcoat repairs.
- Engine and propeller repairs.
- Oil changes for inboard/outboard and sterndrive engines.
- Repowering of inboard or outboard engines.
- Winterization and shrink wrapping.
- Outdoor storage.
Additionally, they offer mobile service for customer convenience.
Certifications and Industry Recognition
Chesapeake Boat Basin is an authorized dealer for both Boston Whaler boats and Mercury Marine outboard motors, reflecting their industry recognition and commitment to quality.
Business Details
The dealership is a family-owned, full-service marina located in Kilmarnock, Virginia. Operating hours are Monday through Friday from 8:00 a.m. to 5:00 p.m., Saturday from 8:00 a.m. to 5:00 p.m., and closed on Sundays. They primarily operate in English.
Financing and Insurance Options
Chesapeake Boat Basin offers financing options through Marathon Specialty Finance, LLC, an industry leader in recreational finance. They also provide repowering services for existing boats, assisting customers in upgrading their vessels.
Boat Delivery or Transport Services
While specific details about boat transport, delivery, or international shipping are not provided, the dealership's comprehensive service offerings suggest they may assist with these needs. For precise information, it's recommended to contact them directly.
Frequently Asked Questions about Chesapeake Boat Basin
- What types of boats does Chesapeake Boat Basin sell?
They offer a variety of new and used boats, including Boston Whaler models.
- Do they provide financing options?
Yes, they offer financing through Marathon Specialty Finance, LLC.
- What services are available at the dealership?
Services include maintenance, repairs, detailing, and repowering of boats.
- Is there a marina at Chesapeake Boat Basin?
Yes, they operate a full-service marina with various amenities.
- What are the operating hours?
Monday to Friday: 8:00 a.m. - 5:00 p.m.; Saturday: 8:00 a.m. - 5:00 p.m.; Sunday: Closed.
- Do they offer mobile services?
Yes, mobile service is available for customer convenience.
- Is Chesapeake Boat Basin a family-owned business?
Yes, it is a family-owned and operated dealership.
- What brands do they carry?
They are authorized dealers for Boston Whaler boats and Mercury Marine outboard motors.
- Do they accept trade-ins?
Specific information about trade-ins is not provided; it's advisable to contact them directly for details.
- Do they offer boat delivery or transport services?
While specific details are not provided, it's recommended to contact them directly for information on transport and delivery services.
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