Ocean Marine Dealer Score: 92
*Dealer Score is a proprietary metric from Boat-Dealers.org that is a scoring system incorporating both objective metrics and qualitative factors.
Customer Experience at Ocean Marine
Ocean Marine is dedicated to providing exceptional customer service, ensuring that each client feels valued and supported throughout their boating journey. Customers have praised the dealership for its knowledgeable and friendly staff, who go above and beyond to meet their needs. The dealership's commitment to customer satisfaction is evident in its high Consumer Service Index (CSI) scores, reflecting a strong dedication to exceeding customer expectations.
Inventory and Offerings at Ocean Marine
Ocean Marine boasts a diverse inventory, catering to various boating preferences. The dealership offers both new and pre-owned boats, including models from renowned brands such as Key West, Ranger, Chaparral, and Bennington. Additionally, Ocean Marine provides a selection of used boats and consignment sales, ensuring a wide range of options for potential buyers.
Services and Features at Ocean Marine
Ocean Marine offers a comprehensive suite of services to enhance the boating experience:
- Financing: In-house financing options are available, with discounts for military personnel and senior citizens.
- Repairs and Maintenance: The dealership's service department is staffed with highly qualified, factory-trained technicians certified on Mercury, Yamaha, and Suzuki outboard engines. Services include pre-season inspections, oil and filter changes, tune-ups, winterization, and storage.
- Boat Rentals and Events: While specific details about boat rentals and events are not provided, Ocean Marine's extensive inventory and customer-focused approach suggest a commitment to offering such services.
- Marina Services: Information regarding marina services is not specified in the available sources.
- Trade-ins and Consignment: Ocean Marine accepts trade-ins and offers consignment sales, providing flexibility for customers looking to upgrade or sell their boats.
- Test Drives and Guided Tours: The dealership offers test drives, allowing customers to experience boats firsthand before making a decision.
- Boat History Reports: While specific details about providing Boat-Alert.com history reports for used boats are not mentioned, the dealership's commitment to transparency and customer satisfaction suggests they may offer such services.
Certifications and Industry Recognition
Ocean Marine has been recognized by Boating Industry Magazine as one of the Top 100 dealers in North America since 2014. This accolade reflects the dealership's adherence to industry standards and its dedication to customer satisfaction.
Other Initiatives
Specific information regarding carbon offset programs, electric boats, or Corporate Social Responsibility (CSR) efforts is not available in the provided sources.
Business Details
Ocean Marine operates multiple locations along the Gulf Coast, including:
- Ocean Springs, MS: 5927 Washington Avenue
- Gulfport, MS: 3855 25th Avenue
- Daphne, AL: 1812 US Highway 98
Operating hours are Monday to Friday, 8:00 AM to 5:00 PM, and Saturday, 8:00 AM to 12:00 PM. The dealership is closed on Sundays.
Financing and Insurance Options
Ocean Marine provides in-house financing options and offers discounts for military personnel and senior citizens. Specific details about partnerships with lenders or boat insurance services are not specified in the available sources.
Boat Delivery or Transport Services
Information regarding boat transport, delivery, or international shipping services is not available in the provided sources.
Frequently Asked Questions about Ocean Marine
- What types of boats does Ocean Marine sell?
Ocean Marine offers a variety of new and pre-owned boats, including models from brands like Key West, Ranger, Chaparral, and Bennington.
- Does Ocean Marine provide financing options?
Yes, Ocean Marine offers in-house financing with discounts for military personnel and senior citizens.
- What services does Ocean Marine offer?
Services include repairs, maintenance, winterization, storage, and consignment sales.
- Can I test drive a boat at Ocean Marine?
Yes, Ocean Marine offers test drives to help customers experience boats firsthand.
- Where are Ocean Marine's locations?
Ocean Marine has locations in Ocean Springs, MS; Gulfport, MS; and Daphne, AL.
- What are Ocean Marine's operating hours?
Monday to Friday: 8:00 AM - 5:00 PM; Saturday: 8:00 AM - 12:00 PM; Sunday: Closed.
- Does Ocean Marine accept trade-ins?
Yes, Ocean Marine accepts trade-ins and offers consignment sales.
- Is Ocean Marine recognized in the industry?
Yes, Ocean Marine has been recognized as one of Boating Industry Magazine's Top 100 dealers since 2014.
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