Smith Boys Dealer Score: 64
*Dealer Score is a proprietary metric from Boat-Dealers.org that is a scoring system incorporating both objective metrics and qualitative factors.
Customer Experience
Smith Boys, a family-owned boat dealership since 1937, has a long-standing reputation for serving boaters across New York State and northern Pennsylvania. Customer feedback varies across their multiple locations. For instance, their Lake George location has a 4.6-star rating based on 17 reviews, with customers praising their expertise and prompt service. However, other locations have received mixed reviews, highlighting areas for improvement in communication and customer service.
Inventory and Offerings at Smith Boys
Smith Boys offers a diverse range of vessels, including Sea Ray Sport Boats, Cruisers, Sport Yachts, Axis, Berkshire, Malibu, Bayliner, and more. They provide both new and used boats, catering to various boating preferences. Additionally, they offer outboard motors from reputable brands like Mercury, Suzuki, and Yamaha.
Services and Features at Smith Boys
Smith Boys provides a comprehensive suite of services, including:
- Financing: Assistance with financing options to facilitate boat purchases.
- Repairs and Maintenance: A service department staffed with certified technicians capable of handling various boat repairs and maintenance tasks.
- Winterization and Storage: Indoor and outdoor storage facilities accommodating boats up to 70 tons, with options for winterization services.
- Boat Rentals: Availability of bowrider and pontoon rentals on Chautauqua Lake, Canandaigua Lake, and Conesus Lake.
- Trade-ins and Consignment: Acceptance of trade-ins and consignment sales, providing customers with flexible options for upgrading or selling their boats.
- Test Drives and Guided Tours: Opportunities for test drives and guided tours to ensure customers find the right boat for their needs.
- Boat History Reports: Provision of Boat-Alert.com history reports for used boats, offering transparency and peace of mind to buyers.
Certifications and Industry Recognition
Smith Boys is a family-owned business with a legacy spanning over 80 years, serving boaters across New York State and northern Pennsylvania. While specific certifications like MRAA are not explicitly mentioned, their longstanding presence and comprehensive services reflect a commitment to industry standards.
Other Initiatives
Information regarding Smith Boys' involvement in carbon offset programs, electric boat sales, or corporate social responsibility efforts is not readily available.
Business Details
Operating as a large, family-owned dealership, Smith Boys has multiple locations across New York State, including North Tonawanda, Lake George, and Naples. Operating hours vary by location, with most open Monday through Saturday and closed on Sundays. Specific languages spoken are not specified, but English is the primary language of operation.
Financing and Insurance Options
Smith Boys offers in-house financing options to assist customers in purchasing their boats. Information regarding partnerships with specific lenders or boat insurance services is not specified.
Boat Delivery or Transport Services
Details about boat transport, delivery, or international shipping services are not explicitly mentioned. Customers are encouraged to contact their local Smith Boys location for specific inquiries.
Frequently Asked Questions about Smith Boys
What types of boats does Smith Boys sell?
Smith Boys offers a variety of boats, including Sea Ray Sport Boats, Cruisers, Sport Yachts, Axis, Berkshire, Malibu, Bayliner, and more.
Do they offer both new and used boats?
Yes, Smith Boys provides both new and used boats to cater to different customer preferences.
What services does Smith Boys provide?
Smith Boys offers financing assistance, repairs and maintenance, winterization and storage, boat rentals, trade-ins and consignment, test drives, guided tours, and boat history reports.
Are they certified by any industry organizations?
While specific certifications like MRAA are not mentioned, Smith Boys has been a family-owned business for over 80 years, indicating a strong commitment to industry standards.
Do they have multiple locations?
Yes, Smith Boys operates multiple locations across New York State, including North Tonawanda, Lake George, and Naples.
What are their operating hours?
Operating hours vary by location, with most open Monday through Saturday and closed on Sundays. It's recommended to check the specific location's hours before visiting.
Do they offer financing options?
Yes, Smith Boys provides in-house financing options to assist customers in purchasing their boats.
Do they offer boat rentals?
Yes, Smith Boys offers boat rentals on Chautauqua Lake, Canandaigua Lake, and Conesus Lake.
Do they accept trade-ins?
Yes, Smith Boys accepts trade-ins and consignment sales, providing customers with flexible options for upgrading or selling their boats.
Do they provide boat history reports?
Yes, Smith Boys provides Boat-Alert.com history reports for used boats, offering transparency and peace of mind to buyers.
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