Mau Marine Dealer Score: 86
*Dealer Score is a proprietary metric from Boat-Dealers.org that is a scoring system incorporating both objective metrics and qualitative factors.
Customer Experience at Mau Marine
Mau Marine, a second-generation family-owned business in Okoboji, Iowa, is dedicated to providing exceptional customer service. Their mission is to make every aspect of the boating experience easy and enjoyable for customers. The staff comprises seasoned marine professionals committed to excellence in the industry. They offer a warm and inviting showroom, a vast selection of new and used boats, and a low-pressure atmosphere where lifetime friendships are formed. Mau Marine's role in the customer experience extends beyond the point of purchase, offering boating events and VIP access to enhance the boating lifestyle. They also provide convenient services like repair and maintenance during the week for weekend boaters, pickup and delivery, and end-of-season storage. The staff's dedication to customer satisfaction is evident in their commitment to minimizing downtime and maximizing time on the water.
Inventory and Offerings at Mau Marine
Mau Marine offers a diverse inventory of new and used boats, including pontoons, center consoles, and personal watercraft (PWCs). They carry reputable brands such as Sea Ray, Chris Craft, Boston Whaler, Viaggio, Tige, Sea Doo, Blackfin, ATX Surf Boats, and Harris. Their used boats are well-maintained, lightly used in freshwater, and undergo a 70-point inspection to ensure reliability. The inventory includes various models, from 13 ft to 42 ft in length, catering to different boating preferences.
Services and Features at Mau Marine
Mau Marine provides a comprehensive range of services, including financing, repairs, winterization, storage, maintenance, boat rentals, events, and marina facilities. They accept trade-ins and consignment, offer test drives, and provide guided tours. For used boats, they offer Boat-Alert.com history reports to ensure transparency. Their service department is staffed with specialists in various technical areas, ensuring quick diagnosis and speedy repair times.
Certifications and Industry Recognition
Mau Marine has received the Top Customer Service Award for Sales of Service from the National Marine Manufacturers Association, based on customer surveys. They have also been named a Platinum Level Dealer for Mercury and Mercruiser Marine.
Other Initiatives
Mau Marine is committed to customer satisfaction and community engagement. They host annual boating events to provide customers and boating enthusiasts the opportunity to enjoy the boating lifestyle and socialize. While specific details about carbon offset programs or electric boats are not provided, their dedication to customer service and community involvement reflects a strong commitment to responsible business practices.
Business Details
Mau Marine is a family-owned business operating in a small town, offering a personalized and friendly atmosphere. Their operating hours are Tuesday to Friday from 8 am to 5 pm, and Saturday from 10 am to 3 pm. They are closed on Sundays and Mondays. The primary language spoken is English.
Financing and Insurance Options
Mau Marine offers in-house financing and partners with specific lenders to provide financing options for their customers. While specific details about boat insurance services are not provided, their comprehensive range of services suggests they may assist with insurance options or can guide customers to appropriate resources.
Boat Delivery or Transport Services
Mau Marine offers delivery services, including personalized orientation to ensure customers are ready to use all of their boat's features. They are happy to discuss specific delivery needs with customers.
FAQs
- Do you have pontoons or jet skis?
Yes, Mau Marine carries a variety of boats, including pontoons and personal watercraft (PWCs).
- What if I can't make it to your showroom?
Mau Marine offers virtual tours, FaceTime walkthroughs, and provides extensive pictures to assist customers who cannot visit in person.
- Do you deliver?
Yes, Mau Marine offers delivery services and can discuss specific delivery options with customers.
- What exactly is an Iowa Nice Used Boat?
An Iowa Nice Used Boat is a gently used, well-maintained, professionally inspected, and expertly cleaned vessel offered at an affordable price.
- Why buy from Mau Marine?
Mau Marine offers well-maintained, lightly used boats with low hours, gently used in freshwater, and priced competitively.
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