Tri-State Marine / TSM Performance Dealer Score: 89
*Dealer Score is a proprietary metric from Boat-Dealers.org that is a scoring system incorporating both objective metrics and qualitative factors.
Customer Experience at Tri-State Marine / TSM Performance
Tri-State Marine, also known as TSM Performance, is a boat dealership located in Wauconda, Illinois. Customer feedback on platforms like Birdeye indicates a mixed experience, with an average rating of 3.4 out of 5 stars based on 16 reviews. Some customers have reported challenges with communication and service timelines. For instance, one reviewer mentioned that their boat was held for over a month, and they faced difficulties reaching the staff.
Inventory and Offerings at Tri-State Marine / TSM Performance
TSM Performance specializes in a range of vessels, including pontoons, center consoles, and personal watercraft (PWCs). They offer both new and used boats, catering to various customer preferences. The dealership carries reputable boat brands such as Grady-White and Parker Offshore, known for their quality and performance. Additionally, TSM Performance provides outboard motors from Yamaha, ensuring reliable power options for their customers.
Services and Features at Tri-State Marine / TSM Performance
TSM Performance offers a comprehensive suite of services to support boat owners. These include financing assistance, repairs, winterization, storage, and maintenance. They also provide boat rentals, host events, and operate a marina to enhance the boating experience. The dealership accepts trade-ins and consignment, facilitating the buying and selling process for customers. Test drives and guided tours are available, allowing potential buyers to experience the boats firsthand. For used boats, TSM Performance offers Boat-Alert.com history reports, providing transparency and peace of mind to buyers.
Certifications and Industry Recognition
TSM Performance holds several industry certifications and recognitions. They are a Marine Industry Certified Dealership, reflecting their commitment to quality and customer satisfaction. The dealership has been recognized as a Top 10 Best Place to Work by the Marine Retailers Association of America (MRAA) in multiple years, including 2018, 2019, 2021, 2022, and 2023. Additionally, they have received the Grady-White Admiral's Circle Award for 24 consecutive years, highlighting their excellence in sales and service.
Other Initiatives
While specific details about carbon offset programs, electric boats, or Corporate Social Responsibility (CSR) efforts are not readily available, TSM Performance's longstanding commitment to quality and customer satisfaction suggests a dedication to responsible business practices.
Business Details
TSM Performance is a local dealership with a strong presence in the Wauconda area. Operating hours are Monday through Friday, 9:00 a.m. to 6:00 p.m., and they are closed on weekends. The dealership primarily operates in English.
Financing and Insurance Options
TSM Performance offers expert financing guidance with competitive rates, assisting customers in securing financing that suits their needs. While specific details about in-house financing, partnerships with lenders, or boat insurance services are not provided, their financing assistance indicates a focus on facilitating the purchasing process for customers.
Boat Delivery or Transport Services
Information regarding boat transport, delivery, or international shipping services is not explicitly mentioned. However, given their comprehensive suite of services, it's advisable to contact the dealership directly to inquire about these options.
Frequently Asked Questions
1. What types of boats does TSM Performance sell?
TSM Performance offers a variety of vessels, including pontoons, center consoles, and personal watercraft (PWCs).
2. Do they offer both new and used boats?
Yes, TSM Performance provides both new and used boats to cater to different customer preferences.
3. Which boat brands are available at TSM Performance?
The dealership carries reputable brands such as Grady-White and Parker Offshore.
4. Do they provide financing options?
TSM Performance offers expert financing guidance with competitive rates to assist customers in securing suitable financing.
5. Are test drives available?
Yes, the dealership provides test drives and guided tours, allowing potential buyers to experience the boats firsthand.
6. Do they accept trade-ins?
TSM Performance accepts trade-ins and consignment, facilitating the buying and selling process for customers.
7. What are the operating hours of TSM Performance?
The dealership operates Monday through Friday, from 9:00 a.m. to 6:00 p.m., and is closed on weekends.
8. Is TSM Performance a certified dealership?
Yes, they are a Marine Industry Certified Dealership, reflecting their commitment to quality and customer satisfaction.
9. Do they offer boat delivery or transport services?
Specific details about boat transport, delivery, or international shipping services are not explicitly mentioned. It's advisable to contact the dealership directly for more information.
10. What languages are spoken at TSM Performance?
The dealership primarily operates in English.
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