Gills On the Chain, Fox Lake IL

Gills On the Chain is a Fox Lake, IL-based boat dealership known for its diverse selection of new and pre-owned boats, including brands like Boston Whaler and Chaparral. With a focus on customer experience, they offer financing, maintenance services, and boat rentals. While they maintain a solid reputation, areas for customer service improvement have been noted. Test drives and trade-ins are welcome.

Customer Experience at Gills On the Chain

Gills On the Chain, located in Fox Lake, Illinois, has received a 4.4-star rating based on 129 reviews. While many customers praise the dealership for its helpfulness and the quality of its services, some reviews highlight concerns regarding customer service, particularly related to discrimination. For instance, a review mentions experiences of racism and discrimination, noting that Latino customers felt they were treated differently compared to white customers. Another review describes an incident where the owner was perceived as rude and unaccommodating. These reviews suggest that while Gills On the Chain offers quality products, there may be areas for improvement in customer service.

Inventory and Offerings at Gills On the Chain

Gills On the Chain offers a diverse selection of both new and pre-owned boats, catering to various boating preferences. Their inventory includes pontoons, center consoles, and personal watercraft (PWCs). The dealership carries reputable brands such as Boston Whaler, Chaparral, and Malibu, providing options for different budgets and needs. Additionally, they offer outboard motors from brands like Mercury, Suzuki, and Yamaha, ensuring customers have access to reliable and high-quality equipment.

Services and Features at Gills On the Chain

Gills On the Chain provides a comprehensive range of services to support boat owners throughout their ownership journey. These services include financing options, repair and maintenance services, winterization, storage solutions, and boat rentals. They also host events and operate a marina, enhancing the boating experience for their customers. The dealership accepts trade-ins and consignment boats, offering flexibility for those looking to upgrade or sell their vessels. Prospective buyers can schedule test drives to experience boats firsthand before making a decision. For used boats, Gills On the Chain provides Boat-Alert.com history reports, ensuring transparency and peace of mind for buyers.

Certifications and Industry Recognition

While Gills On the Chain demonstrates a commitment to quality and customer service, there is no specific information available regarding their certification status, such as being an MRAA Certified Marine Industry Dealer. The Marine Industry Certified Dealership Program is a voluntary process that signifies a dealership's dedication to customer satisfaction and operational excellence.

Other Initiatives

Information about Gills On the Chain's involvement in carbon offset programs, the sale of electric boats, or other corporate social responsibility (CSR) efforts is not readily available. Engagement in such initiatives can reflect a dealership's commitment to environmental sustainability and community involvement.

Business Details

Gills On the Chain is a local dealership situated at 8916 N Wilmot Rd, Fox Lake, IL 60081. Their operating hours are Monday to Saturday from 8:00 a.m. to 6:00 p.m., and Sunday from 8:00 a.m. to 6:00 p.m. The dealership primarily operates in English.

Financing and Insurance Options

Gills On the Chain offers in-house financing options, partnering with specific lenders to provide tailored financing solutions for their customers. Information regarding boat insurance services is not specified, so it's advisable to contact the dealership directly for details.

Boat Delivery or Transport Services

Details about boat transport, delivery, or international shipping services provided by Gills On the Chain are not specified. For information on these services, it's recommended to reach out to the dealership directly.

Frequently Asked Questions about Gills On the Chain

*What types of boats does Gills On the Chain sell?*

Gills On the Chain offers a variety of new and pre-owned boats, including pontoons, center consoles, and personal watercraft (PWCs).

*Which boat brands are available at Gills On the Chain?*

The dealership carries reputable brands such as Boston Whaler, Chaparral, and Malibu.

*Does Gills On the Chain provide financing options?*

Yes, they offer in-house financing solutions in partnership with specific lenders.

*Can I trade in my old boat at Gills On the Chain?*

Yes, they accept trade-ins and consignment boats.

*Does Gills On the Chain offer boat rentals?*

Yes, they provide boat rental services for customers.

*Are test drives available for prospective buyers?*

Yes, you can schedule a test drive to experience boats firsthand before making a decision.

*Does Gills On the Chain provide Boat-Alert.com history reports for used boats?*

Yes, they offer Boat-Alert.com history reports for used boats to ensure transparency for buyers.

*What are the operating hours of Gills On the Chain?*

They are open Monday to Saturday from 8:00 a.m. to 6:00 p.m., and Sunday from 8:00 a.m. to 6:00 p.m.

*Is Gills On the Chain an MRAA Certified Marine Industry Dealer?*

Specific information regarding their certification status is not available.

*Does Gills On the Chain offer boat transport or delivery services?*

Details about boat transport, delivery, or international shipping services are not specified.

*What languages are spoken at Gills On the Chain?*

The dealership primarily operates in English.

Mailing Address for Gills On the Chain: 8916 N Wilmot Rd, 60081
Contact Email:
Website: https://www.gillsonthechain.com
Phone: (847) 587-7165
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